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Analista de Prevenção à Fraudes / Responsible Gaming


Descrição da Vaga

As a Junior Responsible Gaming Specialist you will:

● Monitor and act on Jira cases, including account investigation and end-decision making;
● Handle and close game provider/live casino reported RG cases;
● RG customer monitoring, account investigations, tracking of behavior and risk level development;
● Identify High Risk cases from BI-RG reports for all jurisdictions on a daily basis, followed by a risk
level assessment after account investigation;
● Control RG Jira Backlog by managing SLA and priority notifications;
● Assist the RG team in the training of RG Ambassadors and new employees;
● Have a grasp of what aspects in the execution of the RG processes can be improved and raise this actively;
● Promote RG missions internally as a part of our company DNA;
● Be familiar with the RG rules that apply per each jurisdiction;
● Support, guide and monitor CS teams and RG Ambassadors closely while they execute RG tasks and
respond to requests, monitoring the quality and accuracy of their applied RG actions;
● Other tasks related to expanding and boosting RG at Kaizen.

Requisitos

Requirements:

● Proven work experience in the online industry, in a customer-facing position;
● Display a good understanding of the risks associated with online gaming;
● Show keen interest and affinity for Responsible Gaming and its processes;
● Ability to work under pressure whilst maintaining excellent attention to detail;
● Competent at constantly meeting deadlines/managing SLA’s whilst understanding how to prioritize high risk cases;
● Ability to work independently and take charge of tasks that are due in a timely manner;
● Adept at supporting and guiding CS in a pleasant manner at all times (approachable/communicative/teamplayer);
● Knowledge of English and Portuguese languages.

Benefícios


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