Site Ver Detalhes

CS Operations Specialist


Descrição da Vaga

The CS Operations Specialist is responsible for ensuring the smooth operation of our page and
focuses on the creation and maintenance of a comprehensive page and the preparation of
post-incident reporting.

Responsibilities
● Monitor and maintain the status page with real-time information;
● Gather detailed incident information and their timelines for status updates;
● Develop reports and conduct root cause analysis and recommendations for preventive
measures;
● Analyze incident trends and patterns to pinpoint opportunities for enhancement in
incident management procedures;
● Manage and update help center content;
● Collaborate with teams to compile data and insights, implement process improvements
and preventive measures.

Requisitos

Requirements

● Minimum 2 year experience in CS role;
● Solid understanding of CS Operations;
● Excellent knowledge of MS Office / G Suite;
● Excellent communication skills;
● Proactive with a strong work ethic and eagerness to ‘go the extra mile’;
● Resourcefulness and creative thinking;
● Proven ability to work as part of a team, adding positive attitude and business focus;
● Experience in incident management will be considered an asset;
● Willing to work on night shift;

● Excellent level of English;

 

Benefícios


QUIZ

QUASE LÁ

Insira seu e-mail para começar a receber outros materiais exclusivos!

QUASE LÁ

Insira seu e-mail para começar a receber outros materiais exclusivos!